International wire verification for Spanish speaking investors

Accurate verification of international wire instructions for a new client with Spanish speaking investors, ensuring clear communication and a smooth onboarding process.

Sector: Treasury services

Location: Costa Rica and the British Virgin Islands

The client engaged Mount Street during the onboarding of a new investor group that required the verification of 15 international wire instruction packages. Investors were based in Costa Rica and the British Virgin Islands and primarily spoke Spanish, which introduced communication challenges and increased the risk of misinterpreting complex banking information. The instructions involved cross border payment details with differing bank formats, routing structures and documentation requirements, all of which needed to be confirmed before the first investor remittance window.

Mount Street incorporated Spanish speaking colleagues from within the firm to ensure clear communication with investors. The team conducted bilingual meetings and correspondence, aligned internally on verification protocols and applied a structured review process to confirm the accuracy of each set of instructions. Collaboration across departments supported an efficient workflow and allowed for quick turnaround during the one month project period.

All wire instruction packages were verified within the onboarding timeline. This ensured that the first investor remittance could be processed on time and established a strong foundation for the new client relationship.